From Zero to Hero: The Path to IT Service Excellence

Does your IT department have a perception problem within your organization? As IT professionals, it’s easy to feel undervalued and underappreciated by your peers throughout the organization. This may seem like an insurmountable issue, but with the right tools, you can quickly change minds while becoming more efficient!

Tune in to our webinar to learn how Shvonne Williams, Director of IT Services at MediFit Corporate Services, was able to turn around her team’s image and transform the IT department into a strategic business partner within the organization.

(Interested in the webinar, but can’t attend the live presentation? Register anyway and we’ll send you a link to the recording.)

When: Tuesday, May 27 @ 1:00pm (ET)

What you'll learn

  • Your “functional” brand reputation – why you should care & how you can improve it.
  • Maximizing the impact of your ITSM Solution - The must haves and nice to haves when considering alternative solutions.
  • Thinking beyond IT – Move beyond the “break-fix” perception and contribute to organizational goals.



Shvonne Williams, M.B.A.

Director of IT Services, MediFit Corporate Services
With more than ten years’ experience, Shvonne has implemented new systems to increase efficiency, enhance collaboration, and improve reliability and productivity.  In her current position, Shvonne supports over 1,000 employees. With a passion to drive organizational change using technology, she was able to evolve the help desk from a group most tried to avoid  to an employee-centric solutions center.  Shvonne holds a Bachelor’s degree in Networking and Telecommunications and an MBA in Technology Management.