Webinar: Accelerating Efficiency in Service Management with Automation
Tuesday, September 14 at 2:00 p.m. EST
Even in this time of ever-changing technology, artificial intelligence and machine learning seem a long way away from trickling down into day-to-day life. But, the time is now for automation of the service desk.
Join Nate Riley, Sales Director at Samanage, on Tuesday, September 14 at 2pm EST, as he discusses the swift rise of automated processes in the service desk, and how new technologies are already infiltrating ITSM.
In this webinar, you’ll learn:
- Advanced service desk best practices (workflows, categories, etc)
- Results from a survey conducted among IT professionals
- Use cases for automation and AI in real service desks
About the Presenter:
Nathan Riley, Sales Director at Samanage, has been in the industry for over five years, helping organizations ranging from SMB to Fortune 500 work smarter by utilizing Samanage for their service management needs. With vast experience in the ITSM industry, Nate has seen an evolution occur, where service management is no longer just for IT, but for the entire organization. He brings these insights and understandings to current and future customers through blog posts, demos, and webinars.